Cancellation Policy

Last updated: April 12, 2025

At SWALOOK GLOBAL PRIVATE LIMITED, we value our customers and aim to provide a fair and transparent cancellation process. Please read the following policy carefully before placing your order.

General Cancellation Terms

  • Cancellations will be accepted only if the request is made within 1–2 days of placing the order.
  • Orders that have already been processed, packed, or shipped cannot be cancelled.
  • Cancellation requests for perishable items (such as flowers, eatables, etc.) will not be accepted.

Damaged or Defective Products

  • If you receive a damaged or defective product, please notify our Customer Service Team within 1–2 days of delivery.
  • The complaint will be verified, and once confirmed, the cancellation, replacement, or refund process will be initiated.

Product Not as Described

  • If the product delivered is different from what was shown on the website or does not meet your expectations, please contact our Customer Service Team within 1–2 days of delivery.
  • After reviewing the issue, our team will decide whether the order is eligible for cancellation, replacement, or refund.

Products with Manufacturer Warranty

  • For products that come with a manufacturer warranty, cancellation or replacement requests should be directed to the manufacturer as per their terms.

Refunds on Cancellation

  • If your cancellation request is approved, the refund will be initiated within 1–2 business days.
  • Refunds will be processed to your original method of payment.

Contact Us

If you have any questions about this Cancellation Policy, You can contact us: